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FAQs

FAQs

Barn & Jones candles are made from 100% natural soy wax that's renewable, sustainable and never tested on animals. We also use lead-free cotton based wicks on all our candles for a cleaner burn.

Plus, our soy candles are perfectly scented using around 7-10% of phthalate-free fragrance oils (imported from the US).

Most commercial candles are made from paraffin wax which is a byproduct derived from petroleum, coal or shale oil. Paraffin wax candle causes sooting or black smoke and poses major health issues.

Hence, Barn & Jones candles only made from an eco-friendly and natural alternative; soy wax. Natural soy wax candles burns 30% longer and are soot-free.

Safety is our priority especially in our candles. Not only we focus on the strength of scents but also what happens during burning.

If you haven't been following our blog posts, phthalate is a chemical toxin that contains harmful substance found in cheap fragrances. 

That's why, we only use premium quality fragrance oils that are safe to use, 100% phthalate-free and IFRA ( International Fragrance Association ) approved.

Absolutely! Soy candles are made from vegetable wax ( soy wax ) and are 100% toxic-free. Not only that, our wicks are also lead-free and cotton-based.

Yes, we would love to! Our candles are built around sharing love and friendship with our closest people. Make your gifts meaningful by including a special personalized message to go with you order. 

 

Just your message in the checkout notes and we'll be sure to get to it. Or if you want to be sure, DM us on instagram. We're really active on there. :)
But please keep it around 25 words as it may not look to good being cramped inside your card!
We really appreciate your reviews! No matter it is a good or bad one. Your honest feedback helps us grow as a small business and strive towards creating a great product that you love. If you've recently made a purchase and loved it, feel free to drop us a review on our product page.

 

Or, share your purchase with us on social media. Remember to tag us @barnandjones for a feature on our profile!

Shipping & Delivery

Orders will be shipped out within 1-2 working days. Delivery will take around 1-3 working days for West Malaysia; and 3-5 working days for Sabah/ Sarawak.

All of our products are carefully inspected before shipment. Due to the nature of our products, used candles cannot be returned or refunded. Refund or exchange are only eligible for damaged products during shipment. Please contact us at support@barnandjones.com within 3 business days for any replacements. 

Please refer to our shipping & returns page for more info.

All candles will be shipped in a carton box wrapped in bubble wraps & fragile stickers. This ensures a safe delivery from our courier partners. 

 

We understand how important it is to receive your orders on time. That's why we work with a reliable courier partner to make sure of that. Your orders will be shipped through DHL eCommerce.

 

No. All receipts are digital only. You may find them in your email once you've completed purchase. No receipt will be included in your package.

Unfortunately, at the moment we don't allow self-collection. But we are working our best to bring our products into stores near you.

 

 

We are still working on ways we can get ship our candles internationally. We want to make sure that you can purchase our products and get them shipped out to you reliably and safely before allowing international shipping. Stay tuned!

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Candle Safety

 

Please review the caution label at the bottom of your candle before burning. Trim the wick to ¼” before burning to allow for a clean burn. Never leave a candle burning unattended or within reach of drafts, pets, or small children.
It's not recommended to blow out your candles. It may cause the hot wax to spill out. If you're in a hurry, please do so lightly and with caution.
Instead, try closing your candle caps to suffocate the flame or use a candle snuffer. These methods also avoids releasing smoke into your well-scented room.

 

Certainly. Your candles can be burn in both air-conditioned room or with a ceiling fan.
However, please make sure it's placed away from direct wind or drafty areas. This could potentially cause the candles to release some smoke or soot.

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Other Inquiries

Yes, if you would like to purchase a minimum of 24 candles. Please contact us for information on bulk orders.

 

If you love our brand and is eager to bring our products into your stores, drop us a message at support@barnandjones.com!

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Still have questions not answered? Drop us an email at support@barnandjones.com or DM us on instagram @barnandjones.com!