FAQs

GENERAL

What are Barn & Jones candles made from?

Barn & Jones candles are made from natural soy wax, phthalate-free fragrance oils & a cotton based wick.

Are your candles made from essential oils or fragrance oils?

Our candles are infused with premium fine fragrance oils that are safe to use, phthalate-free and IFRA (International Fragrance Association) approved.

Are your candles toxic-free?

Yes. Our soy candles are made from vegetable wax (soy wax) and are 100% toxic-free. We also use premium fine fragrance oils & a lead-free cotton wick. Ensuring that each Barn & Jones candle that you burn at home is safe for daily use.

Why didn’t I receive an order confirmation email?

Please check your junk/ spam mail for your order confirmation email, if you have not received them.For any assistance, please email us at support@barnandjones.com

ONLINE CONCIERGE

Can you gift wrap my order?

Yes, all orders are eligible for complimentary gift wrapping services. Please refer to gift wrapping for more info. You may also reach out to us at support@barnandjones.com to request gift wrapping services.

Can I write a personalized message to go with my order?

We’d love to help you go the extra mile and make your gifts extra special with handwritten cards. Drop us your personalized message to be included in your order. Less than 25 words.

My order is a gift, will you include a receipt in the package?

No. All receipts are digital only. You may find them in your email once you've completed the purchase. No receipt will be included in your package.

SHIPPING & DELIVERY

What is the shipping and processing time?

Orders will be shipped out within 1-2 working days. Delivery will take around 1-3 working days for West Malaysia; and 3-5 working days for Sabah/ Sarawak & Singapore.

Processing Time + Delivery Time = Estimated Delivery Date

What is the 7-days free return policy?

You are eligible for a 7-day return & exchange for items that are:

  • Broken during shipment.
  • Wrong product/ item sent.

Please email us at support@barnandjones.com within 7 days to request further assistance.

Note: All of our products are carefully inspected before shipment.
Due to the nature of our products, any used candles cannot be returned or refunded.

How will my candles be shipped?

We try to keep our packaging as eco-friendly as possible. Candles are shipped in a cardboard carton box and secured with honeycomb paper wraps. Making it great for the environment while still ensuring a safe delivery of our candles to your home.

Can I self collect my order?

Unfortunately, at the moment we don't allow self-collection. But we are working our best to bring our products into stores near you.

Next-Day Delivery (Grab 4 Hour Delivery)

Next day delivery is available for orders within Klang Valley. Rates are calculated based on distance.

How it works:
1. Place an order on our website.
2. Select Next-Day Delivery *Additional rates may apply.
3. Your item will be delivered via Grab on the next day between 12PM-4PM.

You will be notified on your order delivery via Whatsapp.
Please make sure someone is available to receive the delivery.

CANDLE SAFETY

What are the burning instructions?

Trim the wick to 5mm before burning to allow for a clean burn. When burning for the first time, please allow your candles to burn for atleast 2 hours and ensure a full meltpool before extinguishing. Remember to burn your candles on a flat and heat resistant surface. Never leave a candle burning unattended or within reach of drafts, pets, or small children.

How to snuff my candle?

Close the jar lid to snuff out the candle flame. Alternatively, you may use a candle snuffer. To blow out the flame, please do so cautiously so hot wax doesn’t spill out. Never use water to extinguish a candle.

Can I burn my candles in an air-conditioned room?

Yes. Soy candles can be burned in all types of room settings. But please make sure it's placed away from direct wind or drafty areas as it may cause flame to flicker and release soot.

OTHER INQUIRIES

Still have questions not answered?

Drop us an email at support@barnandjones.com or DM us on instagram @barnandjones.com!