SHIPPING & RETURNS
West Malaysia - RM 7 / East Malaysia - RM 15
Free shipping across whole Malaysia for orders above 90MYR
Orders will be shipped out within 1-2 working days. Delivery will take around 1-3 working days for West Malaysia; and 3-5 working days for Sabah/Sarawak & Singapore.
Processing Time + Delivery Time = Estimated Delivery Date
We ship all parcels using DHL eCommerce or J&T Express. For any other shipping related inquiries, please drop us an email at email@example.com.
EXCHANGE, RETURNS & REFUNDS
Due to the nature of our products, all items are non-refundable or exchangeable. We also currently do not accept any kind of returns or refunds for change of mind.
All items are shipped with double-layered bubble wraps packed in boxes to ensure safe delivery.
If you've received a broken item, please drop us an email at firstname.lastname@example.org within 3 business days. We will send out a replacement item within 1-3 working days. For safety reasons, please do not burn damaged candle jars and discard them responsibly.
Thanks for shopping with Barn & Jones.