SHIPPING & RETURNS

SHIPPING FEE

West Malaysia - RM 7 / East Malaysia - RM 15
Free shipping across whole Malaysia for orders above 90MYR

 

DELIVERY TIMELINE

Orders will be shipped out within 1-2 working days. Delivery will take around 1-3 working days for West Malaysia; and 3-5 working days for Sabah/Sarawak & Singapore.

Processing Time + Delivery Time = Estimated Delivery Date

We ship all parcels using DHL eCommerce or J&T Express. For any other shipping related inquiries, please drop us an email at support@barnandjones.com.

 

EXCHANGE, RETURNS & REFUNDS

Due to the nature of our products, all items are non-refundable or exchangeable. We also currently do not accept any kind of returns or refunds for change of mind.

All items are shipped with double-layered bubble wraps packed in boxes to ensure safe delivery.

If you've received a broken item, please drop us an email at support@barnandjones.com within 3 business days. We will send out a replacement item within 1-3 working days. For safety reasons, please do not burn damaged candle jars and discard them responsibly.



Thanks for shopping with Barn & Jones.