Firstly, amazing customer service by the team who reached out to me based on my previous feedback.
Secondly, now with proper care, my new candle smells exponentially better than my previous candle.
Thank you!! :)
The smell of this candle is hard to pinpoint. but it's definitely a comfortable and deep smelling. i've almost finish this one because i always light them up before bed. Very nice! Love it!
I purchased 2 candles, one for myself (mystic falls) and one as a gift for a friend (northern lights). My friend absolutely loved her candle and has since gone on to make a repurchase of several other scents. However with my own candle, there was no scent at all, just the smell of the burning wick (which I assume is not normal). At first I thought it was because the room was too large but even in a smaller room (where smaller candles have performed well), there was no scent. The first time the candle had any hit of the Mystic Falls scent was when I got past half the tin. Guess my candle might've been faulty? If that even is possible..
Would've given 1 star but cause I managed to give my friend a good gift, 2 stars is ok..
Hi Vanessa, we're incredibly sorry to hear about your bad experience with us. It appears to us that your candle may have been overwicked. Do note that, all candle wicks are required to be trimmed to 5mm before being lighted up. This is to ensure that the flame isn't too big and burns up the fragrance too quickly. Nonetheless, we have high quality standards for our candles and your purchase shouldn't be an exception. Our support team has reached out through email to resolve this issue with you. Hope to hear back from you soon. Cheers!